Return & Refund Policy

At Swaadya, customer satisfaction is our top priority. We understand that sometimes things may not go as planned, and we want to make the return and refund process as smooth as possible. Please read this policy carefully to understand your rights and the process for returning products.

1. Return Eligibility

You may request a return under the following circumstances:

• Damaged Products: If the product was damaged during transit or arrived in a broken/tampered condition.
• Defective Products: If the product is stale, has an off smell, contains foreign particles, or is clearly not fit for consumption.
• Wrong Product: If you received a product different from what you ordered.
• Missing Items: If one or more items from your order are missing from the delivered package.
• Expired Products: If the product has already passed its expiry date at the time of delivery.

2. Non-Returnable Items

The following items are not eligible for returns:

• Products returned due to change of mind, taste preference, or personal choice.
• Products that have been opened, used, or consumed (unless defective or damaged).
• Products that were stored improperly by the customer after delivery, leading to deterioration.
• Products purchased during clearance sales or marked as "non-returnable" on the product page.
• Gift cards and e-vouchers.
• Custom or personalised gift boxes made to specific customer requirements.

3. Return Process

Follow these simple steps to initiate a return:

4. Refund Timeline

Once your return is approved, refunds are processed based on your original payment method:

• Refund timelines may vary slightly depending on your bank or payment provider.
• For COD orders, we will need your bank account details (account number, IFSC code, and account holder name) to process the refund via NEFT/IMPS.
• Shipping charges are non-refundable unless the return is due to our error (wrong product, damaged, or defective).

5. Damaged Goods Policy

• Please report damaged goods within 48 hours of delivery for the fastest resolution.
• Provide clear photographs showing the damage to the product and the outer packaging.
• Do not discard the damaged product or packaging until your return request is resolved.
• For severely damaged shipments where the product is unusable, we may process a refund without requiring you to return the product.
• If you prefer a replacement over a refund, we will ship the replacement at no additional cost with priority delivery.

6. Order Cancellation

• You can cancel your order within 2 hours of placing it, provided it has not been dispatched.
• To cancel, visit the "My Orders" section of your account or contact our support team.
• Once an order has been shipped, it cannot be cancelled. You will need to wait for delivery and then initiate a return if needed.
• For prepaid cancelled orders, the full amount will be refunded to your original payment method within the timelines mentioned above.

7. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product. If the return is due to our error (wrong or damaged product), we will provide a replacement directly.

Need Help with a Return?

Our support team is here to make the process easy for you: